Support & Advice

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Legal advice, pastoral and medical care, counselling and other forms of advice for asylum seekers.

Asylum Aid
Home Phone: 0207 354 9264 Website:

Asylum Aid has a telephone advice line offering free one-off legal advice, however Asylum Aid cannot provide telephone interpretation. Any information offered by the asylum seeker is treated with confidentiality. Opening Hours: Tuesday 13:00-16:00 Thursday – 10:30- 12:30

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Chara Trust
Home 64 Upper Parliament Street, Toxteth, Liverpool L8 7LF
Home Phone: 0151 708 5146 Website:

Chara Trust offers empowering opportunities and help with improving computer skills. Asylum seekers are very welcome. Access is through the “Community Access Point” on Windsor Street, Toxteth. Opening Hours: Monday – Thursday: 9am – 4pm

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Churches Together in Britain and Ireland
Home Phone: 0845 680 6851 Website:

CTBI offers a tool-kit of resources to churches helping asylum seekers, including advice on representing an asylum seeker in court. They also organise the “Bail Circle” – which provides volunteers who provide surety for bail. Email the Asylum and Refugee Worker – Puck de Raadt at


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Citizens Advice Bureau

The Citizens Advice Bureau provides free, confidential, independent and impartial advice to people living in various districts of Liverpool.CAB offices are available in different locations around the city, see website for details

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COMPASS Counselling
Home 151 Dale Street, Liverpool L2 2AH
Home Phone: 0151 237 3993 Website:

COMPASS offer a counselling service and take referrals from Asylum Link and Medical Foundation. Please note that COMPASS is a charity and relies upon donations in order to continue supporting asylum seekers and refugees in Liverpool.

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Congolese Association of Liverpool
Home 23 Prescot Road, Kensington, Fairfield, Liverpool L7 0LA
Home Phone: 0779 208 7139

A Refugee Community Organisation (RCO) which offers a range of help to French speaking asylum seekers

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Home Phone: 0800 0126 606 Website:

Connexions can help young asylum seekers and refugees access education and training opportunities. Although most of their referrals come through schools and the Leaving Care Team, they would be happy to be approached directly. Connexions are also able to offer careers advice and advice about training opportunities to adult asylum seekers, please contact for more information.

Connexions has four locations around the city, call or visit website for details.

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Family Refugee Support Project (FRSP)
Home Toxteth Town Hall, 15 High Park Street, Liverpool L8 8DX
Home Phone: 0151 728 9340 Website:

FRSP offer long term therapy (1-3 years) for torture victims through horticulture, specifically through the use of allotments and a garden. They may also offer a Mentoring project for those leaving the project which has NVQ accreditation therefore helping with job prospects. They also offer a women’s group to which children are welcome. Opening Hours: 9.30-16.30 Monday to Friday

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Freedom from Torture
Home North West Team, 1st Floor North Square, 11-13 Spear St, Manchester M1 1JU
Home Phone: 0161 236 5744 Website:

Freedom from Torture can offer counselling to torture survivors over age of 18 in North West. They also provide training / advice / supervision for services working with survivors and can provide medico-legal reports documenting evidence of torture but only under instruction from lawyer.

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HEAT Kensington
Home 72-74 Durning Road, Kensington, Liverpool L7 5NG
Home Phone: 0151 263 2620 Website:

The Health Energy Advice Team (HEAT) in Kensington oversees a number of projects; please see the entry in the Women & Children’s section for information about Liverpool Domestic Abuse Service.

  • Kensington Access to Training & Employment (KATE) aims to improve access to training and education for anyone facing barriers into work, including refugees. They can also organise voluntary opportunities to improve client’s CVs .
  • Winter Survival – is a project which aims to help people suffering from fuel poverty, they offer tips and advice, help clients find the right tariff and benefits entitlements. The Winter Survival project also helps clients to obtain Warm Front grants allowing them to have gas central heating fitted and loft insulation installed at their home.


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Iranian Church
Home St Clements Church, Lodge Lane, Liverpool

Church services at the Iranian Church are conducted in Farsi. The Iranian Church can also provide help to asylum seekers through translating and / or explaining e.g. paperwork, doctor’s appointments etc.

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Jackson & Canter
Home 88 Church Street, Liverpool L1 3HD
Home Phone: 0151 282 1700 Website:

Solicitors who have a specialist immigration team.

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Liverpool Somali Community Centre
Home 57 Granby St, Liverpool L8 2TU
Home Phone: 0151 709 3853

Liverpool Somali Community is able to help support and sign-post Somali asylum seekers and refugees, provide opportunities to meet other Somalis and also interpretation.  Opening Hours: 9.00-17.00 Monday- Friday.

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Merseyside Fire and Rescue Service
Home Liverpool Community Fire Prevention Team, Liverpool City Community Fire Station, St. Anne Street, Liverpool L3 3DS
Home Phone: 0151 296 6270 Website:

Free Home Fire Safety Check and free smoke alarm installation. Have specialist community fire safety advocate to work with asylum seekers / refugees. Please note this is not a drop in service. The Refugee and Asylum Seeker Advocate is Jennifer Welsh.

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Merseyside Refugee Support Network / Merseyside Network for Change
Home 4th Floor, 35 Bold Street, Liverpool L1 4DN
Home Phone: 0151 707 0566 Website:

Merseyside Refugee Support Network (MRSN) offers a range of practical, case by case help to asylum seekers including:

  • Initial advice and guidance, day to day information and signposting services
  • Employment skills development and job-search
  • ESOL classes
  • Benefits and housing advocacy and signposting
  • Signposting to health and immigration advisers
  • MRSN also spearheads a city wide network of organisations which work with asylum seekers and organise network meetings.

MRSN ‘s sister organisation, Merseyside Network for Change (MNfC) offers opportunities for community empowerment as well helping people from BME / asylum and refugee backgrounds who want to set up an organisation. Opening Hours:  Please contact for further details – closed on Mondays.

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One Stop Shop

The One Stop Shop acts as first port of call for advice about applying for benefits, travel documents etc. There are various One Stop Shops in Liverpool please visit their website for more details.

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PSS - The Spinning World Project
Home PSS, 18 Seel Street, Liverpool L1 4BE
Home Phone: 0151 702 5527 Website:

PSS can offer one to one therapy for both males and females under 25 years of age. A women’s counselling service is also available which offers one on one therapy, women can have a few sessions or longer term counselling Therapies are considerate to cultural differences. People can self refer, or have somebody call for them. PSS’s Gateway project can also help asylum seekers who need help filling in application forms or writing letters. If preferred PSS can be contacted via text message on the following number 07595863156

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Reache Northwest
Home Salford Royal Foundation NHS Trust, Hope Hospital, Stott Lane, Salford M6 8HD
Home Phone: 0161 206 4201

Reache North West assists asylum seeking and refugee healthcare professionals with a registerable qualification return to work in the UK. Help ranges from English to medical equivalency examinations and work placements. Reache is based in Salford but can help people across the Northwest who can travel to Salford.

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Redeemer Aid
Home Liverpool Six Community Centre, 99 Queens Road, Everton, Liverpool L6 2NF

Redeemer Aid offers a range of projects including First Aid in the Community Training (FACT) is accredited by British Red Cross, and results in a certified qualification. Redeemer Aid also organises social events to reduce racism and increase social cohesion and offer information and classes about community safety and social issues, e.g. binge drinking, gun and knife crime, racism, tolerance, etc. Asylum seekers are welcome to attend the courses, and / or can approach Redeemer Aid about voluntary possibilities.

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Home Phone: 07761238613

Refuge offers a range of services – including counselling, housing for destitute asylum seekers, Christian teaching and Bible study, some clothing, ongoing friendship and support, and help with legal issues. Call Shirley Renwick on the number above.

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Refugee Action
Home 64 Mount Pleasant, Liverpool L3 5SD
Home Phone: 0151 702 6300 Website:
  • Refugee Action offers advice and welcome to newly arrived asylum seekers, helps them make their initial claim and provides early accommodation prior to dispersal. They also offer case work to asylum seekers at different stages of the process which can be accessed via appointment at their One Stop Shop (Appointment line – 0151 702 6310) which is open for appointments on Monday, Tuesday, Thursday and Friday. Please ring the appointment line between 9.30am-12.30pm to book an appointment. Please be aware that the line can be very busy and you may need to make several attempts.
  • On Wednesdays clients can make an appointment to use office telephones and computers to make their own enquiries regarding their case. If an appointment is not booked, clients can come on the off chance but may be turned away if all facilities are in use.
  • Refugee Action has a range of other projects including:
  • Choices – Assisted Voluntary Return (AVR) – is a neutral, independent and non coercive project which aims to help asylum seekers who wish to voluntarily return to their country of origin. AVR achieves this by helping asylum seekers obtain travel documents, finance the trip, assist them at airports, offer some support in their home country and find opportunities for reintegration.
  • Get Connected Youth Project – for young unaccompanied asylum seekers. This project offers opportunities for social events, community engagement, personal development and advocacy for young unaccompanied asylum seekers (aged 15-18)
  •  Shared Awareness programme – a project which delivers sessions to other organisations and businesses in order to improve understanding of asylum seekers and refugees and the issues and legislation they face.
  • Refugee Integration and Employment Service (RIES) offers help and advice to newly granted asylum seekers who only have 28 days to vacate their accommodation, obtain a job or apply for benefits and get their children into school, as it is identified that this is a stage of the process which can easily lead to destitution. Although no longer funded, Refugee Action still offers this service through volunteers.
  • Basis Project supports existing and helps form new Refugee Community Organisations (RCOs), although funding is due to run out in 2011, Refugee Action aim to continue the project via support from RCOs in the city.
  • Refugee Action also has opportunities for volunteers and campaigning; visit their website for more information.
  • Please feel free to contact Refugee Action for advice and support if you are unsure how to help an asylum seeker in your care.


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Sahir House
Home Sahir House, 2nd Floor, 151 Dale Street, Liverpool L2 2AH
Home Phone: 0151 237 3989 Website:

Sahir House can offer emotional and practical support for asylum seekers with HIV / AIDS. Includes – counselling, access to HIV medical professionals, complementary therapies, attending appointments with clients, liaising with MPs.

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Sola Arts
Home Toxteth Town Hall, 15 High Park Street, Liverpool L8 8DX
Home Phone: 0151 726 8440 Website:

Sola Arts is a not-for-profit Community Arts project, which specializes in empowerment, social inclusion and integration, for the betterment of the individual and the community, using the arts as a tool.

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TS4SE Cooperative Ltd

TS4SE offers training on immigration health issues via an Online Toolbox (which can also be purchased on CD-ROM) which can help those working with asylum seekers to learn more. The Toolbox brings together a wealth of resources into one place in easy to access modules.

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Volunteer Centre Liverpool
Home Volunteer Centre Liverpool, 151 Dale Street, Liverpool L2 2AH
Home Phone: 0151 237 3975 Website:

Matches people with voluntary opportunities to improve their employability / skills. Opening Hours: Monday – Friday, 9.00-17.00

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